February 3, 2023

Health Mettler Institute

Healthy LifeStyle & Education

Children’s medical equipment damaged on Frontier flight

CASTLE ROCK, Colo. (KDVR) — A Castle Rock few with two disabled children told FOX31 they ended up heartbroken to uncover high priced medical devices was harmed after their flight on Frontier Airways.

The Leao family members faces worries, but they just take them on with endurance and enjoy. When questioned about 2-calendar year-old son Bellamy and 4-year-previous daughter Annabel, Morgan Leao explained, “they are nonverbal but their life and their smiles explain to almost everything.”

Annabel copes with a seizure condition that can be brought on by a lack of relaxation, so she requirements to sleep in a specially-created bed.

“It just delivers her with an enclosed space to continue to be in her bed at night and truly be ready to unwind,” Morgan Leao claimed.

Costs, missing and destroyed pieces

On Nov. 30, the family members flew from Atlanta to Denver on Frontier Airways. Morgan Leao reported she was stunned to be billed for the health-related machines.

“I had to open up the bag for her, and I was like, even with evidence, you have the audacity to demand me?” Morgan said.

When the family got property, they discovered 7 parts from Annabel’s bed ended up lacking.

“We went to place her bed up and it was just like a nightmare,” Annabel’s father, Waltier Leao, explained.

A unique stroller was destroyed as very well. The value to switch the products is just about $8,000, but Morgan Leao reported she experienced difficulties having the airline to answer to her request for payment.

“I’m naturally not ample to combat for myself. I want aid,” she claimed.

Frontier Airways responds

The Dilemma Solvers contacted Frontier and asked what could be completed. The company supplied FOX31 with the pursuing assertion:

“Since the customer achieved out to us, we have been actively doing work with our 3rd-celebration vendor that specializes in assistive gadget repairs and replacements. Upon evaluation, alternative for each a pediatric stroller and security mattress was accepted. In the meantime, we have refunded the checked bag and chubby service fees involved with the products. We lengthen our sincere apologies to the household for the inconvenience they have skilled.”

Frontier Airways

Annabel’s new mattress will get there in seven weeks.

“I am relieved, I’m grateful for staying in a position to get these goods and grateful to have this sort of assistance on my side and people to combat for me,” Morgan Leao reported.

Customer security gurus suggest all moms and dads to carry evidence of the need for medical devices and check out guidelines prior to boarding any airline’s flight. Talk to about how buyer provider can be contacted prior to you go on your journey.